We craft unique blends inspired by well-known fragrances, maintaining rigorous
quality standards to offer our customers an economical alternative to their
beloved designer perfumes. It's important to note that we have no association
with the mentioned brands, and our products are not replicas or copies.

By removing unnecessary expenses such as elaborate packaging, extensive
advertising, and prestige-based pricing typical of designer brands, we've
directed all our resources towards ensuring the exceptional quality of the
fragrance. This enables us to provide the same luxurious scent experience at a
fraction of the cost.

Our fragrances are meticulously crafted to be exceptionally long-lasting, akin to designer scents, and in certain instances, they may even surpass them based on
their unique compositions.

Due to the higher oil content designed for extended fragrance longevity, it is advisable to exercise caution when applying perfumes on clothes. This
recommendation applies to all perfumes, not exclusively to Nevali De Code perfumes, and the application on clothing is done at your own risk.

None of our products undergo animal testing.

Our operating hours are Monday to Friday from 9 am to 5 pm. We strive to respond to
all inquiries within 24 working hours during this period. Kindly refrain from sending messages through multiple platforms, as we address them in the order
they are received.

You can cancel your order within the first hour after placing it, provided that the
order has not been fulfilled yet. Please note that cancellations can only be processed during our business hours (9 AM - 5 PM). If you have any concerns
about your order, kindly reach out to us at hello@nevalidecode.com promptly, making sure to include your order number.

If you've had a change of heart regarding an item in your order, please email us at hello@nevalidecode.com at your earliest convenience, and we'll gladly assist you. Be sure to include your order number, specify the item you wish to change, and provide details about the new item you would like to add.

If you've made an error entering your shipping address, please email us at info@nevalidecode.com
as soon as possible, and we'll be delighted to assist you. Make sure to include your order number along with your corrected shipping address.

Our order processing follows a simple timeline: you place the order, we process it,
and then we ship it.

Typically, orders take 1-2 business days to process. If you place an order after 11 am, it will be processed on the next business day. All orders are dispatched from our
warehouse in London. Depending on your location, delivery can take anywhere
from 2 to 3 business days. Our shipping days are Monday through Friday,
excluding weekends and holidays.

Once
you've placed an order, you'll receive a confirmation email. Another email containing your tracking link will be sent to you when your order is shipped.

For
international shipping, the delivery time can vary, and it usually takes up to
3 weeks, depending on your location

Occasionally, it may take the carrier 1-2 business days to update the status of your
shipment. If your tracking number is not updating or functioning correctly,
please contact us at hello@nevalidecode.com, and we will promptly investigate
the matter.

While this occurrence is infrequent, there are instances where orders are cancelled
due to suspected fraud. To safeguard our customers, we have established metrics
that may trigger order cancellations if certain flags are raised. If such a
situation arises, we will promptly send you an email providing a detailed
explanation.

Please compare the items you received with your order confirmation. If you notice any
discrepancies, email hello@nevalidecode.com with pictures of all the received
items and the packing slip. Any errors must be reported within 7 days of receipt.

No worries – we've got you covered! Simply send an email to hello@nevalidecode.com
and provide your order number. We respond to emails from 9 am to 5pm.

Simply email us at hello@nevalidecode.com with your order number and your name, and we'll respond to you as soon as possible.

No, our discount codes or promotional codes cannot be combined. Therefore, using
codes on pre-discounted bundles or packs is not allowed.

To initiate the refund or exchange process, please email us at hello@nevalidecode.com with your order number and the items you wish to
return.

We are pleased to accommodate returns and exchanges within
30 days. If 30 days have elapsed since your purchase, unfortunately, we cannot
offer a refund or exchange. To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging, and you'll need to provide a receipt or proof of purchase.

Once we receive and inspect your return, we will send you an email to confirm its receipt. Subsequently, you will be notified of the approval or rejection of your refund. If approved, your refund will be
processed, and a credit will be automatically applied to your credit card or original method of payment, typically within 3 - 7 business days, depending on
your bank.

If you haven’t received a refund, please check your bank account and contact your credit card company. Processing times vary, and it may take some time before your refund is officially posted. If the issue persists,
contact your bank. If you've taken these steps and still haven't received your
refund, please reach out to us at hello@nevalidecode.com.

Please note that you are responsible for the shipping costs of returning your item, and these costs are non-refundable. Shipping times for
exchanged products may vary depending on your location. If you are shipping an item over £50, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

While we make every effort to package our products securely
to ensure a safe and prompt delivery, occasional breakage may occur during
transit. If this happens, please reach out to us at hello@nevalidecode.com and
provide the following details:

• Photos of both the packaging and the damaged product.
• Quantity of broken products.
• Your order number.

Upon receiving your email with the specified information, we
will promptly dispatch a replacement package to you.

We understand that scent preferences are personal, and to ensure your satisfaction, we encourage you to experience the fragrance before making a commitment. If the diffuser sticks remain unused, you can return the product to us for a full refund.

While we make every effort to package our products securely
to ensure a safe and prompt delivery, occasional breakage may occur during
transit. If this happens, please reach out to us at hello@nevalidecode.com and
provide the following details:

• Photos of both the packaging and the damaged product.
• Quantity of broken products.
• Your order number.

Upon receiving your email with the specified information, we
will promptly dispatch a replacement package to you.